Appointment policies

Appointment Expectations:

To make sure you get the most out of seeing us we want to make sure the following is observed:

The exercise pre-screening form needs to be filled out and brought with you for your initial consultation.
Any referral paperwork also needs to be brought with you or left at the location/facility.
It is best to dress comfortably in case you need to try some of the prescribed exercises.
Your phone should be turned off or on silent (no vibration) so your session is not interrupted.
No calls should be taken during a consultation unless they are very important.

Bulk billing, Medicare and Health fund rebates

Bulk billing is only available with the appropriate referral form and is not available at all locations, please check with the location when making your appointment.
If we choose to bulk bill your session and it is rejected due to maximum number of sessions used, then you will be invoiced the full consultation fee of $70. It is your responsibility to make sure that you have not used more than 5 Medicare rebated allied health sessions in the calendar year.
Health fund rebates may apply to individual and group Exercise Physiology sessions. It’s best to check with your health fund directly as all health funds are different.

Cancellation policy:

Appointments will be confirmed the working day before your appointment. This may be in the form of a text (SMS) message or phone call.
If you need to cancel your appointment, it should be done with as much notice as possible to allow someone else can take that appointment slot.
All cancellations after the reminder/confirmation or failure to arrive will be charged the full consultation fee.
All rescheduled appointments after the reminder/confirmation will be charged a half consultation fee.
No cancellations will be accepted via SMS/text message.
It is your responsibility to remember your appointment.
We understand that some circumstances may prevent you from attending your appointment and these will be taken into consideration.

Duration of appointments

Most appointments last for approximately 30 minutes. This time allows us to focus on one major problem or two minor problems.
If you have a more complex medical history you may want to consider an extended appointment (60 minutes, no bulk billing allowed for this session).
If you are late attending your appointment you may not get the full time allocated.